Frequently Asked Questions

The items are crafted by skilled artisans using high-quality, often natural materials and traditional techniques, which results in superior detailing and durability compared to mass-produced goods.

At Shaaranga, we create and design a wide range of innovative artifacts. With our promoter’s collective experience of more than 100 years, you can be assured of quality workmanship and exclusivity.

Due to the handmade nature of our products, slight variations in colour, size, and pattern are normal. No two pieces are exactly identical — this is part of their unique charm.

Shaaranga is one of the biggest crafts stores in the country, offering an extensive range of exclusive handmade artifacts sourced from craft clusters across India.

We design and create handicrafts, artifacts, furniture (dining tables, swings, Mandirs), Tanjore and other paintings, corporate gifts, and personalised gifts. We deliver worldwide.

We support artisans with designs and financial assistance. By purchasing from us, art lovers across the globe are directly supporting genuine artisans associated with Shaaranga.

We use ethically sourced, natural, and eco-friendly materials such as select woods, natural fibres, brass, marble, and earthen colours. Specific materials are listed on each product page.

Yes, we are known for our customization skills. Clients worldwide appreciate our creativity and exclusive design expertise.

Many products — including Pooja Mandirs, dining tables, swings, Tanjore paintings, figurines, and home décor — can be customized to your specific preferences.

Please contact our customer service team to schedule a meeting with our design team.

Yes, we are pleased to offer a gift-wrapping facility for your purchases.

However, certain products—due to their fragility, unique shape, size, or weight—may not be suitable for gift wrapping that can withstand the rigors of couriering.

In such cases, your item will receive our standard packing, designed specifically for logistics and product safety. Our priority is to ensure your item arrives safely and intact.

All data, images, text, and content on this website are the intellectual property of Shaaranga or its associated partners/artisans.

Unauthorized use, reproduction, distribution, or display of any content is strictly prohibited without prior written consent.

For permissions or licensing queries, please contact us at info@shaaranga.com.

Most of our artifacts are exclusive, one-of-a-kind pieces, and many are rarely repeated.

Because textures, finishes, and embellishments keep changing, a catalogue cannot reflect real-time availability.

Our website and social media are the best places to explore current collections, and our customer service team is always here to help.

These items belong to our exclusive range and may or may not be in stock.

You will need to contact our Customer Service Team for availability and pricing.

They will guide you through the buying process based on your specific requirement.

Sold Items are not in stock as they have already been purchased.

If you are interested in a sold piece, please contact us with the item reference.

Our team will check and let you know if a similar artifact can be recreated for you.

We strictly abide by the Antiquity Law of India and consider it our responsibility to protect the nation's heritage.

We do not sell genuine antiques, and the export of items over 100 years old is prohibited by the Government of India.

Our "antique finish" artifacts—whether metal, wood, or other materials—are newly made but crafted to look period-style or museum-like through special finishing techniques.

We accept various secure payment methods including major credit/debit cards, Razorpay, and other trusted gateways.

All payment information is processed securely to ensure a safe checkout experience.

Yes, our website uses SSL technology and adheres to PCI-DSS standards to keep all personal and payment details safe and private.

Razorpay also provides multiple layers of industry-leading security features to protect every transaction.

• PCI DSS Level 1 Compliance: Razorpay is certified at the highest global security level for handling cardholder data.

• Tokenization: Sensitive card details are replaced with encrypted tokens so actual card numbers are never stored.

• Advanced Fraud Detection: AI-powered systems monitor transactions in real-time and flag suspicious activity.

• Strong Encryption: All transactions are protected with TLS and SSL encryption to prevent unauthorized access.

• 3D Secure Authentication: Additional verification (such as OTP) protects against card-not-present fraud.

• Merchant Vetting: Razorpay verifies each business through a strict KYC process to prevent fraudulent merchants.

Order modifications or cancellations are usually possible within 24 hours of placing the order.

Please contact our Customer Service Team immediately at +91 7799650056 (WhatsApp available) for assistance.

You may also reach us via email at orders@shaaranga.com for support with changes or cancellations.

We do offer free shipping within India, but it is conditional based on the product and logistics feasibility.

If free shipping is not possible, it will be clearly communicated on the product page or by our Customer Service Team.

Please refer to our Shipping Policy in the “Terms and Conditions” section for complete details.

We regret that we cannot offer a Cash-on-Delivery (COD) or partial payment option on any orders.

Artifacts are fragile and expensive to pack, insure, and ship securely, requiring careful handling and logistics.

Hence, we accept only confirmed orders through 100% upfront payment to ensure commitment and safe delivery.

Yes, we offer worldwide shipping for most of our artifacts.

Shipping charges and delivery timelines vary case-to-case depending on the product and destination.

For details, please contact our Customer Service Team at +91 7799650056 (also available on WhatsApp) or email us at orders@shaaranga.com.

Once your order is shipped, you will receive a tracking number and instructions to monitor its progress.

We keep you informed at every step with shipping updates and delivery schedule notifications.

All updates will be sent to the email address provided during your purchase.

We offer returns, refunds, or exchanges only for products that arrive damaged or defective.

Please contact us immediately with clear photo evidence so our team can assist you promptly.

For complete details, kindly refer to our “Returns and Exchange Policy.”

Returns or exchanges are accepted within the specified period (e.g., 10 days) only for damaged or defective items.

Please contact us with details and photo evidence so our team can assist you promptly.

For complete information, kindly refer to our “Returns and Exchange Policy.”

a. Handle with Care: Always lift items by their main body and avoid holding fragile parts such as handles, spouts, carvings, or delicate extensions.

b. Avoid Harsh Elements: Keep your handicrafts away from direct sunlight, extreme temperatures, and high humidity to prevent fading, warping, or cracking.

c. Clean Gently: Use soft, dry dusting with a cloth or brush. Avoid abrasive cleaners, harsh chemicals (like bleach or ammonia), and vigorous scrubbing.

d. Address Stains Promptly: Clean spills and stains immediately, as they are easier to remove when fresh.